Health and hygiene protocols

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Health and hygiene protocols

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Protocols in our facilities

  • All facilities are disinfected daily
  • You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory
  • Protective screens in customer service areas
  • The lifts can only be used by one person at a time or at most by 2 people who share the same room
  • Room keys will be disinfected before handing them over
  • Online check-in
  • TV remote control and telephone are sterilised daily in all rooms
  • Remote controls are wrapped in plastic that will be changed regularly
  • Open or foot-operated waste bins lined with a bag
  • Vent filters are cleaned regularly
  • Access to rooms from the car park will remain closed to guarantee health and safety measures
  • No two adjacent rooms will be occupied at the same time
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Protocols for guests

  • Wearing gloves and masks is compulsory
  • They will find hand sanitiser in the common areas
  • Insofar as possible, payments should be done by credit card
  • POS systems will be disinfected regularly
  • Guest’s shoes and luggage will be disinfected at the hotel entrance
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Protocols for our employees

  • All members of staff know the new health and safety measures
  • Our staff will wear gloves and masks at all times
  • The staff will have their temperature taken daily
  • Staff uniforms are washed and disinfected daily
  • Co-workers must stay at least 1.5 metres apart
  • Daily control of the state of health of all employees
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Catering protocols

  • Breakfast will be delivered through Room Service
  • Orders will be served following all safety measures and delivered under a cover
  • The hotel will offer take-away meals